The Wax boss Business bundle

RETURNS POLICY

Due to the personalised nature of our products, we do not accept returns. The only exception to this is if the product is faulty. If you receive a faulty item, you must report it to us within 24 hours of receiving your package. Please provide photographic evidence of the fault along with your order number when contacting us.  Once the faulty item has been returned, we will issue a refund. Any misprints or typos after final preview acceptance is not our responsibility and you will be expected to pay for this at your own cost.

TURNAROUND TIME

Our standard turnaround time is 5 to 7 working days. Please note that this excludes weekends and bank holidays. If your order requires design work, the turnaround time may be longer. We will always endeavor to keep you informed of any delays.  

SHIPPING POLICY

We offer a range of shipping options to suit your needs. These include:

• Royal Mail

• Evri

• DPD

You can select your preferred shipping method at checkout. Shipping costs will vary depending on the option you choose.  Your delivery time depends on the courier you choose at the time of checkout. Please note that busy periods could cause delays and we are not held responsible for courier delays.

• Business Cards (300gsm card) and Thank You cards (220gsm Glossy Card) are single sided and a generic template

• Planner and Book inserts are not customisable but the cover will match your brand and is laminated to ensure longevity

• Lollipops are flat not round for safety reasons

• Scratch Cards and Loyalty Cards are a generic design. If you would like a specific offer or a coupon code adding please put this in the relevant section. Scratch Panels will match your logo colours

• Packing paper is printed on 60 gsm

• Gift Vouchers are printed on 300gsm Glossy Card

If you are a repeat customer your products are kept on file and you need do nothing unless something has changed since your last order.

Unfortunately, due to these being heavy discounted the contents are not adjustable

• Add your business details for your business cards.  Not having the right information at the time of ordering may impact the turnaround time.

• If your cards contain aftercare a standard template will be used for your business needs or you can provide text in the box provided.

• If your box contains flyers please provide as much information as possible or upload a design

• As generic templates are used you may not receive a preview of the products before printing, please check to make sure all your information is correct as this will be copied and pasted