Help Center
What is your return policy?
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Personalised or bespoke items can’t be returned for change of mind. They can be returned if faulty, damaged, misdescribed, or personalised incorrectly by the business.
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Non-personalised online purchases can be cancelled within 14 days of receipt, followed by another 14 days to return the item.
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Returned items should be unused and resalable. A deduction may apply if they’ve been unnecessarily used or damaged.
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Faulty items may qualify for a remedy or full refund, including goods rejected within 30 days under the Consumer Rights Act 2015.
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Customers usually pay return postage for change-of-mind returns. Standard delivery costs may be refunded when an entire order is cancelled.
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Sale items retain their statutory consumer rights.
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The policy does not limit customers’ rights under UK consumer law.
​Please to avoid unnecessary cost to yourself check your previews properly!
How long is a typical order turnaround?
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We typically work within a 3-5 business day turnaround, however this can vary due to busy periods or the size of your order. If we are experiencing delays there will be a message sent immediately or a note on the website to say that you maybe waiting longer. The Banner at the top of the page gives a live turnaround time.
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If the order is urgent I recommend choosing the First Class option at check out, but we don't offer a priority service so this is only to ensure a quicker delivery time, the turnaround remains the same. You are more than welcome to email and discuss the live turnaround time before ordering to give a near exact date of dispatch.
What are the payment options?
We currently take all major credit or debit cards, Paypal, Clearpay & Klarna.
Can I email or message you to discuss any ideas for my cards or labels if I dont see what I want on the website?
Of course, feel free to contact our Facebook messenger page or email us on the address provided and we will discuss anything you would like. Our Facebook Group and Page have a variety of photos of the work we have done which have been posted by ourselves or our customers.
QR Code FAQ
01
What Can I link my QR code to?
Any valid URL (website, Google review link, social profile, WhatsApp link, etc.).
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Can I Change the QR Code Link after ordering?
​Only if the order hasn’t gone into production yet. Contact us ASAP at info@tsbusinesscardslabels.co.uk with your order name and the correct link.
05
My QR Code is for Google Review, What should I paste?
Paste your Google review link (the exact URL customers should land on to leave a review).
02
Do I need to include https:// ?
Yes—include the full link (starting with https://) to avoid errors.
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Will you check that QR code is working correctly?
We generate the QR code from the link you provide—please double-check it’s correct. If you’d like us to test it too, add a note at checkout.