Custom Printed Table Top Signs

SHIPPING & RETURNS – QUICK SUMMARY

• Turnaround: Our standard production time is 3–5 working days, excluding weekends and UK bank holidays. Design work, amendments and busy periods may require additional time.

• No priority service: Orders are completed in the order they are received. We do not offer a rush, priority or "jump the queue" service, regardless of order size. This also applies to collection orders.

• Please order early: We recommend ordering well in advance if you need your items for a specific date, particularly during busy periods and around bank holidays.

• Delivery: We use Royal Mail and Evri for suitable orders. DPD is only available for large or bulky items.

• Foamex boards: These are sent exclusively via DPD with insurance included.

• Tracking: A tracking number will be provided where available. Please allow up to 24 hours for tracking to update after your dispatch email. Small parcels and large letters may not receive their first scan until they reach the local depot.

• Courier delays: Delivery times are controlled by the courier once your parcel has been dispatched. We cannot be held responsible for courier delays, including delays caused by busy periods, bank holidays, weather or disruption.

• Lost or damaged parcels: A replacement will only be issued once the courier has investigated and confirmed the parcel as lost or damaged, allowing a claim to be pursued where applicable. Please retain damaged packaging and provide photographs if requested.

• Personalised items: Personalised and bespoke products cannot normally be returned simply because you have changed your mind. They can be returned/replaced if they are faulty, damaged, not as described, or we have made an error.

• Non-personalised items: Eligible non-personalised products can be returned under the usual online change-of-mind rules. Customers have 14 days to notify us and a further 14 days to return the item.

• Return condition: Change-of-mind returns must be unused and in resalable condition. A deduction may apply where an item has been unnecessarily used or damaged.

• Faulty items: Faulty, damaged or incorrectly supplied items will be dealt with in accordance with your statutory consumer rights.

  
  

Please note: Nothing in our policy affects your legal rights as a consumer.

When selecting the “Upload Your Own Design” option or you have selected no for the design option, please ensure your artwork meets the required print specifications.

If your design does not meet the required guidelines, you will be contacted and asked to amend and resubmit your artwork. This may delay your order turnaround time.

T S Business Cards and Labels accepts no responsibility for low resolution, poorly designed or incorrectly sized artwork supplied by customers. Uploaded artwork is only checked to ensure basic print specifications are met and will not be edited, corrected or altered in any way.

If you are unsure whether your artwork is suitable for print, we strongly recommend selecting our design service to help avoid mistakes and ensure the best possible finish.

Please note: we do not accept AI-generated artwork files. These are often supplied in low resolution, incorrect sizing and can contain spelling or design inconsistencies that affect print quality.

Before uploading please ensure your design size matches the size of product selected.

All background colours, images and design elements should extend fully to the edge of the template to avoid unwanted white borders after trimming.

Please keep all important text, logos, QR codes and key design elements away from the cut lines and safe areas, as slight movement during the printing and trimming process may result in these being cut off.