Custom Glow Stick Personalisation Decals

SHIPPING & RETURNS – QUICK SUMMARY

• Turnaround: Our standard production time is 3–5 working days, excluding weekends and UK bank holidays. Design work, amendments and busy periods may require additional time.

• No priority service: Orders are completed in the order they are received. We do not offer a rush, priority or "jump the queue" service, regardless of order size. This also applies to collection orders.

• Please order early: We recommend ordering well in advance if you need your items for a specific date, particularly during busy periods and around bank holidays.

• Delivery: We use Royal Mail and Evri for suitable orders. DPD is only available for large or bulky items.

• Foamex boards: These are sent exclusively via DPD with insurance included.

• Tracking: A tracking number will be provided where available. Please allow up to 24 hours for tracking to update after your dispatch email. Small parcels and large letters may not receive their first scan until they reach the local depot.

• Courier delays: Delivery times are controlled by the courier once your parcel has been dispatched. We cannot be held responsible for courier delays, including delays caused by busy periods, bank holidays, weather or disruption.

• Lost or damaged parcels: A replacement will only be issued once the courier has investigated and confirmed the parcel as lost or damaged, allowing a claim to be pursued where applicable. Please retain damaged packaging and provide photographs if requested.

• Personalised items: Personalised and bespoke products cannot normally be returned simply because you have changed your mind. They can be returned/replaced if they are faulty, damaged, not as described, or we have made an error.

• Non-personalised items: Eligible non-personalised products can be returned under the usual online change-of-mind rules. Customers have 14 days to notify us and a further 14 days to return the item.

• Return condition: Change-of-mind returns must be unused and in resalable condition. A deduction may apply where an item has been unnecessarily used or damaged.

• Faulty items: Faulty, damaged or incorrectly supplied items will be dealt with in accordance with your statutory consumer rights.

  
  

Please note: Nothing in our policy affects your legal rights as a consumer.

These are one line text, if you are requiring more than 1 line you must order how many lines you need.

Name Tag Vinyls

Each name tag vinyl will be approximately 7cm long. The font size will depend on your longest name, therefore the shortest name may look smaller on the tag but will remain in unison with all the other names. These are specific to the standard acrylic tag so if you have a height restriction please comment this at the checkout so the height can be adjusted. Due to the size please try and limit double barrel names.

To Order - Add Each name required and select the Qty from the dropdown menu. Please ensure the quantity matches the amount of names ordered. 50 or more names are 50% off

Champagne Flute Decals

Each decal set will include name and title for example, Hen do, Bride, Happy Birthday etc. The name will be in the chosen font and the title will match in a more formal font. Add in the text box provided if you would like a decorative heart at the end of the name.

Each decal will be the maximum 7cm long, only the first letter of the name will be capitalised, the role will be all caps. Any flourishes will be added separately so you can place these anywhere you desire. Each flourish will have a small solid shape and a decorative shape where possible.

Custom Vinyl Name Decals

Please consider the length of your words when choosing your decal, the shorter the decal the smaller in height the word and visa versa. 5cm will not fit more than a 10 character word. The height of the word will depend on the tallest letter.

When ordering please choose the closest size, if you need to size up but the requirements is in between please drop this in the comments so we can adjust the size accordingly.

These are not suitable for fabric and are not dishwasher safe. If you leave your product to soak or use harsh abrasives it will remove the decal.

Please leave the text exactly as you require it with Capitals, grammar and punctuation such as hyphens etc, these will be copied and pasted from your order so this must be correct

Please note due to screen resolution the vinyl colours will not always be an exact match